Refund Policy

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Thanks for trusting Tojek Properties for your real estate choice. If you are not entirely satisfied with your purchase or any of our services, we are here to help.

Our Return and Refund Policy entitles you to a return or exchange for an item bought online or in store with a valid receipt or parcel summary document within 14 days of purchase or receipt for a refund or exchange under our return and refund policy.  

 

Refunds

In the event you wish to cancel any of our services, then, you shall be permitted to do so but you will need to send us an email at hello@tojekproperties.com. The cancellation will be effective after due confirmation from our side and a notification to this effect will be sent to you.

For product purchased, we will inspect the product and notify you that we have received your returned product if in good condition as delivered to you and initiate a refund to your credit card (or original method of payment). Credit will be received within a certain number of days, depending on your card issuer’s policies.

In the event of consultation, refunds will not be given in case you are not totally satisfied with the service which rarely happens but in the event that you feel dissatisfied with the turnout, a refund will not be made to that effect.